Procedure for the exchange / return of goods
- If the goods purchased by the customer do not meet their expectations, please download from the website, print and fill in the return or exchange form.
- Please send the completed, signed form with the proof of purchase (receipt) and the replaced or returned goods to our address: HBL INVESTMENTS JULIA GÓRECKA, Plac Partyzantów 10, 42-235 Lelów
- Please remember that personalized products cannot be returned or exchanged (lanyard extension, harness and collar adjustments, lining, reflections and other deviations from standard designs and sizes at the customer’s request).
- In the case of exchanging products, the customer is obliged to pay the difference in price (if the product for which the customer decides to replace the purchased goods is more expensive) bears the cost of re-shipping in the amount of PLN 13.99 (inPost courier), which should be transferred to our account number: ING BANK ŚLĄSKI 96 1050 1445 1000 0092 5917 3475 by entering the order number in the transfer title with the note “EXCHANGE”.
- In the case of returning or replacing the product with a cheaper one, remember to enter your bank account number to which we will refund the funds in the appropriate box on the form.