Procedure for the exchange / return of goods

  1. If the goods purchased by the customer do not meet their expectations, please download from the website, print and fill in the return or exchange form.
  2. Please send the completed, signed form with the proof of purchase (receipt) and the replaced or returned goods to our address: HBL INVESTMENTS JULIA GÓRECKA, Plac Partyzantów 10, 42-235 Lelów
  3. Please remember that personalized products cannot be returned or exchanged (lanyard extension, harness and collar adjustments, lining, reflections and other deviations from standard designs and sizes at the customer’s request).
  4. In the case of exchanging products, the customer is obliged to pay the difference in price (if the product for which the customer decides to replace the purchased goods is more expensive) bears the cost of re-shipping in the amount of PLN 13.99 (inPost courier), which should be transferred to our account number: ING BANK ŚLĄSKI 96 1050 1445 1000 0092 5917 3475 by entering the order number in the transfer title with the note “EXCHANGE”.
  5. In the case of returning or replacing the product with a cheaper one, remember to enter your bank account number to which we will refund the funds in the appropriate box on the form.


Fill in and print the product return form >> tutaj.


Make a transfer that covers the courier’s cost
and the cost of any difference
in the price of the products exchanged
to account:
96 1050 1445 1000 0092 5917 3475
please send bank transfer confirmation to:


Pack the product you want to
replace and add the receipt
and the completed form to the package


Send the package back to the address:
Julia Górecka
Plac Partyzantów 10
42-235 Lelów
tel.: 797 111 562

RETURN – withdrawal from the contract

  1. According to the law, the customer has the right to withdraw from the contract within 14 calendar days from the date of delivery of goods, of which they are hereby informed. Providing a timely statement is sufficient to remain within the due date. The declaration can be made on the form, a specimen of which is attached to the Act on Consumer Rights of 30 May 2014. In the case of withdrawal from the contract, the cost of delivering the returned goods shall be borne by the Customer. The Customer has no right of withdrawal in the cases specified in Article 38 of the Consumer Rights Act, i.e. in the scope of, among others: a) The Customer has no right of withdrawal if the subject of the sales contract is an item of non-prefabricated goods, manufactured to the consumer’s specifications or to meet their individual needs – this applies to all personalized Baylabel brand products and engraved addresses.
  2. The period referred to in paragraph 1 shall start to run from the time when the goods are delivered to the Consumer or to a person other than the carrier indicated by them.
  3. In the case of a Contract which covers several Products which are delivered separately, in lots or parts, the time limit indicated in paragraph 1 shall run from the delivery of the last item, lot or part.
  4. The Consumer may withdraw from the Contract by submitting to the Seller a statement of withdrawal from the Contract. In order to meet the time limit for withdrawal from the Contract, it is sufficient for the Consumer to send a statement before the expiry of this limit.
  5. The statement may be sent by traditional mail or by e-mail by sending it to the e-mail address of the Seller.
  6. In case of sending the statement by the Consumer by e-mail, the Seller shall immediately provide the Consumer with a confirmation of receipt of the statement on withdrawal from the Contract to the e-mail address provided by the Consumer.
  7. In the case of withdrawal from a remote contract, the contract is considered as not concluded. What the parties provided is returned unchanged unless the change was necessary within the limits of ordinary management.
  8. Effects of withdrawal from the Contract:
    1. In case of withdrawal from the Distance Contract, the Contract shall be null and void.
    2. In case of withdrawal from the Contract, the Seller shall immediately, no later than within 14 days from the date of receipt of the Consumer’s statement on withdrawal from the Contract, return the payments made by the Consumer.
    3. The Seller shall refund the payment using the same payment methods as those used by the Consumer in the original transaction, unless the Consumer has expressly agreed to another solution which shall not involve any costs for them.
    4. The Seller may withhold the return of payment until the returned Product is received or until proof of its return is provided, whichever occurs first.
    5. The Consumer should send the Product back to the address of the Seller specified in these Terms and Conditions immediately, no later than 14 days from the day on which the Consumer informed the Seller of their withdrawal from the Contract. The time limit shall be met if the Consumer sends back the Product before the 14-day limit.
    6. The Consumer shall bear the direct costs of returning the Product.
  9. Article 38 of the Act of 24 June 2014 (as amended) on Consumer Rights contains a list of goods and services to which the right of withdrawal is not applicable.

COMPLAINT – procedure

  1. In the case of non-compliance of the goods with the contract, the Customer should send back to the Store, at the expense of the Store, the goods subject to the complaint together with a description of the non-compliance.
  2. The store shall respond to the Customer’s complaint within 14 business days of the return of the goods together with a description of the non-compliance.
  3. If honouring the justified complaint requires sending a new product to the Customer or removing the non-compliance, the delivery costs shall be borne by the Store.
  4. Individual settings of the Customer’s computer and monitor causing incorrect or distorted display of information about the goods (e.g. colours) cannot be the basis for a complaint.
  5. If the complaint is not honoured, the shipping costs shall be borne by the Buyer.